CORALFISH12G RETURN & REPLACEMENT POLICY

RETURNS REQUIRE A COMPLETED RMA FORM AND AN RMA NUMBER TO BE PROCESSED

Please call or contact us for your RMA information before returning your item(s). All returned items must be in completely unopened, new and unused condition. We are unable to accept returns on an item that is used or the items packaging has been damaged or altered.

 

UNUSED ITEMS

We will accept returns on any unused and unopened items within 30 days from the order date. Customers wishing to make a return must contact us for RMA information (see above). Customers will be responsible for the return shipping cost. CoralFish12g.com does not charge any restocking fees. Under no circumstances are opened or used products accepted for return.  A refund will be provided once the goods have been received by our warehouse. If the returned items are not in their original, unopened, and unused condition, the products will be refused and returned to the sender.

 

ITEMS DAMAGED IN TRANSIT

If an item is damaged in transit, we will replace the item free of charge and cover the cost of shipping the replacement. All damaged product and packaging must be kept, as UPS may need to inspect the package in order to evaluate it. If your product arrives damaged, you must contact us within 3 business days from the damaged products delivery date. Emailing us pictures of the damage isn't always necessary, but it is greatly appreciated. Please open all packages and inspect all items for damage immediately upon arrival.

 

TROUBLESHOOTING

While our staff is very knowledgeable on most of the items we sell, no one knows the products better than the manufacturer. They will be best equipped to troubleshoot any issues you may be experiencing, as they have encountered them before, and in most cases will be able to provide an immediate resolution. The manufacturer is also the best source for replacement or missing parts.

 

ALL WARRANTIES ARE OFFERED BY THE MANUFACTURER

Please contact the manufacturer directly because they are best equipped to process your warranty service the fastest. If you require any assistance please feel free to contact us and we will help to the best of our ability. 

 

NONFUNCTIONAL ITEMS AND WARRANTIES

If your product does not function correctly, or is otherwise considered broken, we will direct you to the manufacturer of the product for warranty or service. Manufacturers prefer to troubleshoot their own technical issues, and are best equipped to help solve any problems. Contacting the manufacturer directly greatly speeds up the process. All of our manufacturers are easy to deal with, and should address any issues within 24 hours (Monday through Friday). If you have a problem with the manufacturer, please contact us immediately. We are on your side and will make sure you get the technical support you need. 

 

support@coralfish12g.com 

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